Why fintech rocks in remote customer service

Fintech is an industry that has always been a pioneer when it comes to technological innovation. It helped them to survive and thrive during a COVID-19 crisis because they were prepared for fully-remote operations with mobile applications, excellent web platforms, and other digital services that allow their clients to do almost everything without leaving their […]

Transforming a MedTech business using telemedicine

If you have a business that offers medical products and services, you might wonder what could be the next step in the expansion strategy for your brand. And COVID-19 pandemic determined the direction for many healthcare companies – telemedicine. Because when people can’t leave their homes, they still need to consult their doctor. Telemedicine has […]

How remote work influences project management

A project manager is one of the crucial roles in software development. It is a person responsible for work organization, efficient communication and delivering results according to schedule. In times of pandemic, many employees had to change their habits and work styles. How project management evolved to be fully remote? Every project manager is put […]

Voicebots, chatbots and livechats. How do they work?

Modern customers have really high demands. Not a surprise here – constant digitalization and automation of business processes accustoms them to get what they want almost instantly. Having customer service available 24/7, being in constant touch with companies, calling them without a need to wait for a free line, running errands using only a smartphone […]